If you would like to get in touch you may call our helpline at: (855) 456-0622 and we can help determine if there is a proper release of information on file. Due to the Health Insurance Portability and Accountability Act (HIPPA). We cannot confirm or deny that an individual is in our facility, or share any medical information with you, unless that individual has signed a release of information naming you specifically as a person who we can share information with. Your best bet is to wait for your loved one to contact you. They are not prohibited from any type of communication at our facility, so they can make the choice to reach out to you at any time.